What if I catch an error after I have already approved my proof?
In general, once a digital art proof has been approved and your project is scheduled on our production calendar it is not possible to make any changes.
However, if you do notice something that needs to be fixed or adjusted please contact us as soon as possible. We will make every attempt to pause production so that we can make the appropriate corrections; this isn't always possible, though, depending on how far along the process has progressed.
If your order has already started printing and you find an error in the artwork or production specifications that renders the prints unusable, we have a “Whoops Program” available for such occurrences.
This program allows you to reorder your project at a 40% discount should you desire. It is important to note that all orders are subject to final inspection before being shipped out; this allows us to catch any last-minute errors and ensure accuracy before delivery.
It's also important to keep in mind that we cannot guarantee any changes requested after an order is placed due to time constraints. As such, we strongly recommend double-checking all proofs and making sure everything looks correct before approving them for production. If there are any questions or concerns prior to placing your order with us, please don’t hesitate to ask so that we can assist in anyway possible!