Popular Questions

What products do you offer?

We offer a wide range of high-quality products that are sure to make your business stand out! Our list of print items includes everything from the classic business card to custom stickers, postcards, brochures, banners, invitations, and packaging.

Of course, what really sets us apart is our selection of luxury papers and exotic materials like metal or wood paired with our extensive range of finishing options like foil stamping, die cutting, embossing, letterpress printing, edge painting and edge foiling.

It's these unique touches that can make your printed product truly special and help you create an unforgettable impression.

Browse our full collection - All Products

Can I cancel my order?

If you need to cancel your order of customizable products, it is possible depending on where the order falls within the production process.

If your order has not yet been scheduled with production, we can usually stop your order and provide a refund.

However, if your order has already been started in our production queue, then we may not be able to cancel the order or provide a refund for the entire cost of goods.

In this case, if you no longer wish to receive your finished goods when they arrive, you can request that we not ship the package and at least you will be able to get a refund for the shipping costs originally paid.

We understand it can be frustrating when orders have already started being processed and cannot be canceled, so please contact our customer support team as soon as possible if you need to cancel. We'll do all we can to make sure you are taken care of and any requests are acted upon promptly.

Where's my order?

Before your order ships:

Although we are working to make our website more sophisticated with things like real-time status updates, we just aren't there yet. So, in the meantime, your best bet for an accurate status update is to check in with our support team via email or chat and provide your relevant order or ticket number.

After your order has shipped:

You can track your order using the tracking number provided in your shipping confirmation email, which will provide you with real-time updates on the progress of your order. If you have any questions or concerns during the delivery process, please don't hesitate to contact us via phone or email so that we can help resolve any issues as quickly as possible.

How long is the printing production turnaround?


Basic Products


  • 16pt Matte & Gloss
  • 14pt Uncoated
  • 10pt Linen
  • Rounded Corners
  • Spot UV
(2-4) Business Days*
+ Ship Time

Standard Products


  • Silk & Soft Touch Lamination
  • Raised Spot UV & Raised Foil
  • Hot Foil (Limited)
  • Edge Painting (Limited)
  • 20pt Plastic
  • Some Folding

(2-4) or (5-7) Business Days*
+ Ship Time

Premium Products


  • Exotic Papers
  • Thick Papers
  • Hot Foil (All Colors)
  • Die Cutting
  • Embossing
  • Letterpress Printing
  • Spot Color Printing
  • Edge Painting (All Colors)
  • Metal & Wood
  • 30pt Plastic
  • Custom Folding

15 Business Days*
+ Ship Time

+ Temporary Prints (please ask about pricing)

 * These are Averages based on our previous 12 months of orders.

By policy, we DO NOT GUARANTEE TURNAROUND TIMES - there are simply too many factors outside of our control.

Please note, Ship Time is in addition to Production Time.

If you do have a HARD DEADLINE, please reach out to our customer support before placing your order to confirm feasibility. 

For orders over $250, we offer Temporary Prints to help bridge longer wait times. These are basic 16 pt full color prints that can ship out in 2-3 days.

How long is the shipping transit time?

The shipping time for an order will depend on the production time and the chosen shipping method.

By default, orders are shipped with Ground Service unless otherwise specified.

The average transit time for ground shipping within the continental United States is 2-8 business days (most usually it doesn't go past 3 or 4) depending on the distance between the shipping origin and destination.

Factors that can affect transit times include the time of year (holidays may cause delays), the shipping carrier, and any unexpected events such as weather disruptions or other unforeseen issues.

Keep in mind that these are estimates, and actual transit times may vary.

Can I get samples of your papers and products?

You sure can!

In place of hard-proofs of your unique design, we often encourage clients to order some of our sample packs to get a sense of the quality of our materials, design, and print capabilities. 

Check out our Print & Paper Samples

Can we get a Hard-Copy Proof of our design?

Yes! But here are some things to consider first.

Depending on the size/scale of your order, the cost of a hard-copy proof can often be 50% or more of the total cost of your full order.

You must be aware that adding a hard-copy proof can often double the overall turnaround time of your project.

  • For example, it might take 2-3 weeks for your proof to work through our production calendar + shipping transit time.
  • Then there may be design changes and additional soft proofs needed after you've reviewed the hard proof.
  • Then an additional 2-3 weeks is required for your full order to work through our normal production calendar.

Due to time constraints, many clients opt for trusting our quality guaranty program over going through the long process of producing and approving a hard proof.

Lastly, please be aware that most of the time we require the client to pay an extra fee (Ex: $250) plus the delivery cost for creating and shipping the hard proof.

How do I setup my art files?

Please visit our Design Guidelines section for a complete overview of our art file requirements.

Can I change my delivery address?

Yes, you can change your delivery address up until the package is picked up by the shipping carrier.

If you need to update your shipping address after you have placed an order, please reach out to the customer service team for help.

Generally speaking, it's best to make any changes as soon as possible, once you know that you need to update the delivery address.

To ensure that your request is processed quickly and accurately, be sure to provide all of the relevant information such as your order number and new address details.

Please note that in some cases there may be a fee associated with making a change on an already shipped order so it's important to contact customer service in advance if possible.

How can I design my printed piece?

If you're looking for a way to design your printed piece, there are a few options you can consider.

  1. The best place to start is by using one of our free customizable design templates. They come pre-loaded with popular fonts, colors and layouts and they can be used as is or customized further.
  2. You also have the option of hiring Print Peppermint's experienced design team to either modify existing designs or create something entirely new from scratch - this route may be best for those who don't consider themselves to be creative people.
  3. If you'd like to save some money, consider hiring a friend or reaching out on Fiverr.com for help from an outside graphic designer.
  4. Lastly, if you're comfortable using online programs, Canva.com is a great free resource which offers plenty of features and tools that make designing your project easy and enjoyable.