Help Center
Find answers to the most common questions.
My Account
How do I create an account?
- Click the little person/user icon in the top right of our website.
- Click the "Create account" link under the "Sign in" button.
- Enter your first & last name, email, and a password.
- Click "Create"
You will receive an email asking you to verify your email address.
Please click the big "Activate your account" button to finalize your account creation.
How do I login to my account?
- Click the little person/user icon in the top right of our website.
- Enter your email and password.
- Click "Sign in" button.
If you don't remember your password, click the "Forgot your password?" link.
You will receive an email with instructions on how to create a new password.
How do I reset my password if I forget it?
- Click the little person/user icon in the top right of our website.
- Click the "Forgot your password?" link.
- Check your email and follow the instructions to reset your password.
How do I change my email address?
Currently, only the Peppermint Support team can handle this for you. Please get in touch and we can adjust your account email address for you.
I can an error when logging in, what should I do?
"Incorrect email or password"
This error appears when you try to log in using an e-mail address we don't have on file or when the password connected to the email address is incorrect.
- Try using a different e-mail address to log in.
- Double check that Caps Lock and/or Number lock weren't activated while entering as passwords are Case Sensitive.
- Still not working? You can always reset your password.
"This email address is already associated with an account."
This error appears when you try to create a new account using an e-mail address that already exists in our system. Only one account can be created per e-mail address.
- Try signing in instead of creating a new account.
- Or, Create a new account with a different email address - we can always merge them later.