I can an error when logging in, what should I do?

"Incorrect email or password"

This error appears when you try to log in using an e-mail address we don't have on file or when the password connected to the email address is incorrect.

  • Try using a different e-mail address to log in.
  • Double check that Caps Lock and/or Number lock weren't activated while entering as passwords are Case Sensitive.
  • Still not working? You can always reset your password.

"This email address is already associated with an account."

This error appears when you try to create a new account using an e-mail address that already exists in our system. Only one account can be created per e-mail address.

  • Try signing in instead of creating a new account.
  • Or, Create a new account with a different email address - we can always merge them later.