Can I cancel my order?
If you need to cancel your order of customizable products, it is possible depending on where the order falls within the production process.
If your order has not yet been scheduled with production, we can usually stop your order and provide a refund.
However, if your order has already been started in our production queue, then we may not be able to cancel the order or provide a refund for the entire cost of goods.
In this case, if you no longer wish to receive your finished goods when they arrive, you can request that we not ship the package and at least you will be able to get a refund for the shipping costs originally paid.
We understand it can be frustrating when orders have already started being processed and cannot be canceled, so please contact our customer support team as soon as possible if you need to cancel. We'll do all we can to make sure you are taken care of and any requests are acted upon promptly.